![]() To register for this service, Please visit Postage CostsĪll orders for delivery within Ireland above €75 will be eligible for FREE DELIVERY. Orders not eligible for Free Delivery a standard delivery charge of €5 is applied. DPD offer a Parcel Wizard service that allows you to choose a day that suits to have your parcel delivered and you can also advise where you want your parcel delivered. Orders will be shipped with our distribution carrier - DPD couriers. We try to provide a fast turnaround on the dispatch of all orders received but, coming into the seasonal time of year, orders may take a little longer to be dispatched due to the increase in volume of orders. All orders processed after Friday through to Sunday will be dispatched Monday for delivery on Tuesday. Orders placed on Friday before 12.00 noon will usually be dispatched on Friday for Monday delivery. The price for delivery depends on the country your order will be shipped to.Orders placed Monday to Thursday before 12.00 noon are shipped with Next Day Delivery. After your order is processed, you will be notified by e-mail or phone for the exact date of delivery.If you order after 4 PM, your order will be processed on the next working day. Your order is process in the next 24 hours from Monday to Friday.The delivery period is from 2 to 28 working days (depending on the country it is traveling to). For every order to a foreign European country, your fixed charge for delivery is 6 euro + 1 euro for every added product.Deliveries are not made on Sundays or on official holidays. We deliver straight to the client’s door or to a preferred ECONT office from 9 AM to 5 PM every working day of the week, and until 2 PM on a Saturday. Our delivery is managed by our own distributors or with the help of SPEEDY courier services.If you order within the city of Plovdiv and you use our distributors, you will be charged only 2 levas, or to be collected from our Store for free.If you order products for more than 100 leva, your delivery is FREE.We deliver straight to your door for 1-3 working days after processing the order or to ECONT office on the next working day. The delivery price is 4 leva for Bulgaria.You should use KZP's or the ODR website for a conflict, which is imposible to be resolved between you (as a customer) and the resepctive online store.“Venera Cosmetics” withholds the right to refuse a refund if an item was returned without a prior notice.Partial refunds could be issued if the goods are not returned in their original condition and packaging.If that the payment had been made via a debit/credit card, the money refund will be done by a reverse transaction order to the card used during the purchase in a period of up to 7 calendar days.100% money refund via bank transfer shall be conducted after the product is returned with the appropriate documents and inspected by our staff, on condition that all returned goods are in their original packaging (with all seals, stamps and cellophane as it was received), according to the provisions of art.The return can be made to our main office as well. The goods have to be sent to the address of the company in Plovdiv, as the cost of delivery to the company is covered by the customer.Return of purchased goods can be made within 14 days after the order is received.If you order products with status “2-5 days”, then your whole order will be finished within this period of time. ![]()
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